Star Token Bank of India is not working – Problem and Solution

Star Token by Bank of India is a user interference to access bank account and do transactions securely. It is just an interference which enables us to access bank of India website but with lot of you know geek word security to protect your bank account. People are complaining again and again about Star Token. Actually it does not open when you have installed Windows 8 or 8.1 or updated your internet explorer. You can only login to your star token and verify any transaction that’s it. You could not check your account or could not make transfer.
Now Bank of India has brought the solution. They have updated their Star Token. Now you can run star token easily on your Windows 8 system or with an updated internet explorer. Follow the bullets to make it happen. You can read the PDF for more information. Download PDF.

Bullet 1: Uninstall the old Star Token.
Bullet 2: Visit Bank of India website and click on “Retail view demo” as shown in the image.

Star Token not working

Bullet 3: Now login in and click that you don’t have star token in the system.
Bullet 4: Download the updated star token and install.
Bullet 5: Enter proxy address if any and you are done.  

If it still does not help then install IE 10. It is working fine in my PC. I am using IE 10 and Star Token is also running smoothly.

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133 thoughts on “Star Token Bank of India is not working – Problem and Solution

  1. facing problem to log in star token. telling additional authentication fail. and funny is that branch as well as customer care are not able to solve this problem. ashamed on Bank of India.

    • Hello Sumanta,

      Are you surfing internet under some proxy? Because if you are putting userid and pass correctly might be internet is not working properly. In case of star token you need to put proxy setting separately. Plz check it once.

      ** But I think you should check your userid and pass once again. You can change/recover your login pass as well.

    • MY ONLINE INTERNET BANKING IS NOT WORKING.AFTER ENTERING LOGIN ID (USER/DEVICE STATUS CHECK FAILED-TOO MANY FAILED ADDITIONAL AUTHENTICATION ATTEMPTS) IS DISPLAYING.

  2. star token start, enter the user id & pin after the after page open but page is blank & not process futher.

  3. user/device status check failed-too many failed additional authentication attempts.

    this message is shown in startoken.when i dial user id.

    i think my user id is locked in star token .pls late me some solution.

    • user/device status check failed-too many failed additional authentication attempts.

      this message is shown in startoken.when i dial user id.

      i think my user id is locked in star token .pls late me some solution.

  4. Facing problem to log in star token. telling (User/Device Status check failed – Too many failed additional authntication attempts).And for that I give appliction for regenerate my user id , n password twice …But same problem showing , and the branch as well as customer care are not able to solve this problem. ….Just frusted…

    • Hey Nilesh,

      I can understand your frustration. If you once activate STAR TOKEN, you would have to continue with it until and unless you deactivate it. So go to Bank Branch and asked them to deactivate your Star token. Simply tell them that your browser or proxy doesn’t support it and you want to open your internet banking on Mozilla/Browser only. You don’t need Star Token. May be they can help. I really don’t understand why BOI is doing this with their customers. Sorry buddy.

  5. Facing problem to log in star token.
    I am having Saving account with BOI, **************** – GUJARAT branch, opened for personal purpose. This bank introduced STAR TOKEN, when i asked about this to branch, they told me use STAR TOKEN, which provides more Security. Then i used it and know that this is one of the worst kind of internet service, which frequently blocked without any reason. After that, i have approached the branch serveral times [almost 6 months] personally to unblock STAR TOKEN, nothing happens. telling (User/Device Status check failed – Too many failed additional authntication attempts).And for that I give appliction for regenerate my user id , n password n i will did twice time regeneration process …But same problem showing , and the branch as well as customer care are not able to solve this problem. ….Just frusted…

  6. when i click on star token, message comes ”please check internet connection” every time. all sites are opening on System but your star token is not opening ……………………..please solve my problem

  7. i downloaded the new version today and tried installing it but they asked additional info and sent wrong message everytime. now they say too many attempts try later what should i do

    • in my system at the time of login its shows failed to resolve server pls check your internet connection/setting

  8. Dear sir
    On BOI Star Token, whenever I give the User I’d. It is showin ” Too many failed additional authntication attempts”. Please let me know, how to regenerate. It is most disgusting. I called Customer Care several times, but they don’t have any solution. Please let me know, incase you can resolve my problem, at your earliest possible. BOI is having a worst service in this regard.
    (MEENA BANERJEE )

  9. I want to come out from star token facility of bank of india….I want to send money directly from boi site….tell is it possible? ?? And how

  10. In my mobile star Token was opening until last week. But suddenly one day stopped working. In first page I am putting used I’d and pin and it is showing successfully registered but not going upto second page where I have to put password. A circle is roaming in middle continuously. Several times mail done to customer service and they are telling different things like clear cache, uninstalled- reinstalled,…. All done but of no help. It is opening in my laptop but I use mobile more so I need it. I am trying different procedures for last 7 days but failed. Kindly help me.

  11. I try so many time….but it asking about enter proxy settings -hostname /IP addr -port number -proxy username -proxy password? ??? What is this?? Please tell me…what should i write in this blank options? ??and right now I m out of country. …is it possible someone go to BOI. ..and give applications letter to bank manager to stop star token facility of my account. ..anyone from my family….

  12. Waiting for a suitable solution as I am exhausted trying all methods. No antivirus present in my mobile which may block it neither it is blacklisted by security app. These vague probabilies were suggested by customer service when they couldn’t find actual error. Still after 10 days they are replying same answer alternatively in mail although I have written them to read the whole conversation but they are not doing it. Hope I can get a solution from here.

  13. I HAVE BEEN USING BOI STAR TOKEN FOR YEARS , I DID NOT ENCOUNTER ANY PROBLEM UNTIL LAST MONTH. I AM ABLE TO LOG IN TO MY ACCOUNT , BUT THE PROBLEM IS THAT I AM NOT ABLE TO SEE THE AMOUNT IN MY ACCOUNT. IF I TRY TO DO TRANSFER USING TRANSACTION PW, IT TELLS ME THAT I DON’T HAVE AMY AMOUNT OR ACCOUNT ATTACHED TO MY ON LINE ACCOUNT. REGENERATED NEW PASSWORD & TRANSACTION PASSWORD STILL SAME PROBLEM. UNFORTUNATELY BRANCH INTERNET PEOPLE HAS NO CLUE WHAT TO DO. ANY SUGESTION WILL BE HIGHLY APPRECIATED.
    THANKS,
    KIRIT

    • Hey Kirit,

      I would suggest you to consult your bank manager. It’s not a big issue. Their internet banking and token app suck. Please ask branch manager to fix the issue or you can switch to another bank.

      Thanks!

  14. I am not able to access my star token,after i enter my user id it is saying too many failed attempts and its a authenication problems,kindly give a solution to my problem

  15. I HAVE BEEN USING BOI STAR TOKEN FOR YEARS , I DID NOT ENCOUNTER ANY PROBLEM UNTIL LAST MONTH. I AM ABLE TO LOG IN TO MY ACCOUNT , BUT THE PROBLEM IS THAT I AM NOT ABLE TO SEE THE AMOUNT IN MY ACCOUNT. IF I TRY TO DO TRANSFER USING TRANSACTION PW, IT TELLS ME THAT I DON’T HAVE AMY AMOUNT OR ACCOUNT ATTACHED TO MY ON LINE ACCOUNT. REGENERATED NEW PASSWORD & TRANSACTION PASSWORD STILL SAME PROBLEM. UNFORTUNATELY BRANCH INTERNET PEOPLE HAS NO CLUE WHAT TO DO. ANY SUGESTION WILL BE HIGHLY APPRECIATED.
    THANKS,

    surendra lilhare

    • Hello Surendra,

      Thanks for visiting the site. I really don’t know why people are facing so many problems with Star Token. Daily I am getting 100+ people for this post. As I have told earlier I am not associated with BOI. I used Token few years back and shared one solution to a problem.

      I will write email to BOI IT people regarding people’s problem.

      If I get any reply I will surely reply to all readers.

      Thanks

      • Hi Deepesh, Thanks for taking this initiative. This problem has occurred since last six months only, prior to that I used StarToken for more than 2 years (old version) and there were no issues at all. Suddenly they upgraded the StarToken version and everyone started facing this issue. Almost 90% of users are getting error in the very first click saying “Failed to connect to Server. Please check your internet settings” however all other internet related applications on the PC are working normal. I think Bank of India should forward this issue to their IT- App Development Department but not sure why are they taking so long. Recently they have declared a net loss worth more than 7k crores. If they continue such a pathetic customer service then sooner or later their existence will be in danger.

  16. i downloaded the new version today and tried installing it but they asked additional info and sent wrong message everytime. now they say too many attempts try later what should i do

  17. Are you surfing internet under some proxy? Because if you are putting userid and pass correctly might be internet is not working properly. In case of star token you need to put proxy setting separately. Plz check it once.

  18. After installing windows 10 latest update my star token did start.
    SUCCESS : Sat Feb 06 2016 18:31:27:715 ————————–Start of Session V:3.1.12————————–
    SUCCESS : Sat Feb 06 2016 18:31:31:723 Vpsi: Initializing process…
    SUCCESS : Sat Feb 06 2016 18:31:31:823 Vpsi: Running from PC…
    SUCCESS : Sat Feb 06 2016 18:31:31:823 Vpsi: Checking agent rel-id …
    SUCCESS : Sat Feb 06 2016 18:31:31:825 Vpsi: Creating Secure Tunnel. Please Wait…
    SUCCESS : Sat Feb 06 2016 18:31:31:825 Connecting to Profile Server: StarToken
    ERROR : Sat Feb 06 2016 18:31:39:076 SSO logoff is not required as login has not happened
    SUCCESS : Sat Feb 06 2016 18:31:39:076 Vpsi: Logging you off…
    SUCCESS : Sat Feb 06 2016 18:31:39:076 Vpsi logOff:false, error=Not logged in

  19. i am unable to login to star token, every time it shows “user/device status check failed-too many faild additional authentication attempts” please solve my problem, my user id is 100% correct

  20. I’m not able to open star token in my phone, when I’m going login it is showing to many failed additional authentication. Please help on this high priority basis. I’m trying from past 5 months,,,

  21. I Bank of India team,

    I want to disable star token, because as per my requirement Internet bank should open in all the systems.

    can you help me in this regards.

  22. Hi All,

    BOI has one of the worst Internet banking service as compared in india n world too..
    Not at all user friendly..
    In the name of security,people are getting harassed while using n downloading that star connect app..

    Customer care just forget about them ,they are so busy they don’t pick the call for 2hrs..I tried n failed ..
    Regards
    Rakesh

  23. Just like many of the posts here, I too desperately needed to use the Bank Of India Web site for making payments or even just checking my accounts. I spoke to the branch manager and he said “NEVER USE STAR TOKEN” –

    BUT BOI did some upgrade to their systems in ( DEC 2015) which enabled Star Token for me and I was never able to use the Online system. The Bank manager reset my account to not use Star Token and now I can connect without a problem.

    HOWEVER. I do not use a proxy server from home so I do not have any proxy settings I need to add anywhere. When I click the retail button on the Bank of India site it never connects when I am at home. When I am at work it works fine “ALWAYS” – so I use a VPN ( Connect to work from home ) and then I can access the BOI web site without any problems. I have not tried to use a paid VPN service, so I would love to hear from anyone who does use a paid / free VPN service if they have the same success in connecting to the BOI Retail ( user Login screen ).

    • An update. After I installed a VPN service ( Tunnelbear ) a free addon extension on Google Chrome, I am able to connect to Bank Of India Retail without any problems. I hope this information helps others who are having the same problem.

  24. I have entered the IOB A/C number in the Third Party Account field and clicked the Acc Details button and got the below error message. Please advise.
    [14084] Host Not Available

  25. Shot 1 says Uninstal Star Token but how It does not say anywhere. Deleting does not work as Unistal. For reinstalation of Star Token big articles and Slides show will not help the customer. BOI is just exploiting its customers. Bank with such poor service should be closed

  26. Deactive Star Token
    I dont want to star token pls deactivate star token.
    I have try you following step. But couldnt work. Please deactivate from your side.Account no- 2###1###00##050
    IFSC code- BKID000####

  27. Unable to login on Star token
    i m getting attempt problem while login, i had done complete process of using star token and i was using also but once i formatted my phone and then i tried to log in, i have reached to the security question but unfortunately i forgot the answer and i entered wrong answer once then again i tried and saw i have only 2 more attempts then again i tried carefully but still i could not log in and i lost all attempts, then after that whenever i try i get this (user/Device status check failed – Too many failed additional authentication attempts) what to do now please help me

  28. i m getting attempt problem while login, i had done complete process of using star token. I have reached to the security question but unfortunately i forgot the answer and i entered wrong answer once then again i tried and saw i have only 2 more attempts then again i tried carefully but still i could not log in and i lost all attempts, then after that whenever i try i get this (user/Device status check failed – Too many failed additional authentication attempts) what to do now please help me

    Reply
    ABHISHEK MISHRA

  29. hi i m danu bha jadeja i m usar star tokan star tokan app ativate but i forget my inter net password n loging id n no tranjlastion password plz halp me

  30. Sir Please Provide the Net Banking Passward
    Besause i couldn’t find the passwad BOI A/C 9056******02***48 ( Sohagpur MP )

  31. Hi Sir . I have not activate Star Token and more than two years I am operating my A/c directly through web site always I press red button Download Later and open my a/c, But now I am login my a/c at website it is showing You have already activated StarToken, please follow the instructions below to proceed with Internet Banking. But i did not activate this and I have no need this.

    You are requested please help me how to deactivate this because I need urgently require to open ac/

  32. Hello Mr. Deepesh Singh, really appreciated your efforts towards BOI although you are not from BOI. The same problem we are also facing to login in star token with the pop up user/device status check failed-too many faild additional authentication attempts” with one of my laptops, but the same user id and password am able to login smoothly with 2nd laptop. Is there any
    solution for this issue ?? We try couple of time with re-installation but wont work. Also please advise how to share a screen short on this blog.

    Thank
    Rakesh Deekonda

    • Hi Rakesh,
      Thanks for your kind words. Can you please confirm that OS and IE version on both laptops are same? IE above 9 (if I remember correctly) and Win 8+ give problem to log in.
      Also right now readers can’t share screenshot and we don’t encourage as well. Let me know if I can provide more information.
      Happy to help!
      Deepesh Singh

  33. Why doesn’t star token let me complete a transaction from my android 4.2.1 phone and updated star token app ?
    Is there any solution for this. Please help ! I also can’t use my laptop because i had installed windows 8.1 and it doesn’t run on that either. I would prefer to use my phone though if i can.

  34. hii Deepesh Singh
    my star token is blocked due to three attempts of wrong pin by me and now i am unable to use of star token and net banking too from http://www.bankofindia.co.in when ever i am try to login its show me a message user devise status check failed – your account is suspended on this computer you can activate from your r active computer. when i am trying to login to my account from other computer by using of http://www.bankofindia.co.in its show me your star token is blocked and regenerate your star token . please help me to regenerate star token or deactivate star token

    • sir, when i am trying to log in with star token in bank of India it shows “User/Device Status checked failed -Too many failed additional authentication attempts “.so how to reset star token ..plz help me.its urgent .

  35. hi all,
    i m getting attempt problem when i doing fund transfer (your transaction password is either not been set yet or is suspended. please navigate to change secrets menu to setup your transaction password) and when i was try to change transaction password am getting error massage (unable to fetch transaction password status) please anyone suggest me????

  36. Sir
    My star token has been locked
    I have already a submit application in bank of India at my home branch for regenrate my star token 15 days ago..But my star token not regenerate till today

  37. Sir
    My star token has been locked
    I have already a submit application in bank of India at my home branch for regenrate my star token 15 days ago..But my star token not regenerate till today
    i use to star token to see this erorr (user/device status failed-too many failed additional authentication attempts) no accept a call custumer car

    • Dear friend, after coming through all these complaints I would suggest you to switch your bank. I am really very sorry but I don’t have any answer for your question. Hope bank will take immediate action.

  38. Hello Sir,
    I know my username and password for internet banking but i forgot the pin of star token. So after 3 wrong try its said that “user/device status check failed – this token has been blocked”. Please help me.

  39. sir,
    I didn’t get my activation key and i am not able to get startoken. Also i didn’t found download option for startoken when i signed in. kindly give me the link for startoken download ,and how can i activate startoken without activation key

  40. Hello Banker,

    As I dont need star token profile could please guide us how to delete the profile, as I’m unable to download any statements or reports its waste of time. Once you registered with star token then your retail login in browser dont works. Kindly update me Soon how to delete profile

  41. Hello sir,
    8*******93 this is my mobile no.which is also registered with my AC 47931011000######. My kindly request to you, l couldn’t receive activation pin. So, please send star token activation pin in this mobile no.

  42. I downloaded star token after entering use id n pass word it show blank page for star connect.. What should i do plzz help me!

  43. I am unable to connect my account for quick banking, although they show error msg as no valid account found to perform quick banking.

  44. Solution: To resolve this issue, please follow the below steps
    If you have already activated StarToken on some other machine then, login to the Startoken on already StarToken active machine.
    Change the secret Question and Answer.
    Try again from new machine.
    Note: If the above steps failed then please visit to the nearest branch and submit Startoken Regeneration Request.

  45. Solution: To resolve this issue, please follow the below steps
    If you have already activated StarToken on some other machine then, login to the Startoken on already StarToken active machine.
    Change the secret Question and Answer.
    Try again from new machine.
    Note: If the above steps failed then please visit to the nearest branch and submit Startoken Regeneration Request.

  46. I have downloaded star token in my pc win 7 32 bit. After I type my pin and enter – star token opens but shows only blank white page. The same is working fine in my laptop win 10 64 bit. ID and password is correct. what to do?

  47. Hi,
    when i am doing online transaction after entering all the details when i click PAY.
    a error dialog is coming saying (8552) invalid number.
    Please check this and provide solution.
    Thanks in advance.

  48. MY ONLINE INTERNET BANKING IS NOT WORKING.AFTER ENTERING LOGIN ID (USER/DEVICE STATUS CHECK FAILED-TOO MANY FAILED ADDITIONAL AUTHENTICATION ATTEMPTS) IS DISPLAYING.
    then customer care is not connected phone

    Plz help us

  49. i am sandeep gadhave
    sir mai corporate net banking use karne ja raha hu lekin ho nahi raha hi pls help kar sakte hi kay
    jabhi mai login karne jata hu to muze
    Do you have StarToken™ on this machine?
    ye mesg. aa raha hai
    YES or NO pe click kiya to aage nahi jata

    krupaya aap muze help kar sakte hai kay

    Bank of India, Wai ke Staff ko pata nahi hai

    • Hello Sandeep,

      I think aapko Star Token install karna hi padega. Yes pe click karne pe wo installed Star Token kholta hai but No pe click karne pe download page pe le jata hai. Agar aapke system me Star token ni hai to aap pahle ek bar install karke use activate kare. Fir aap shayad use kar payenge.
      Thanks,
      DKS

  50. Previously before 2 years i was using star token in my laptop but once i’ve formatted the laptop and then i tried many times to install…..but error message coming every time…..”Your system does not permits these types of installing”.
    it’s very urgent.Plz suggest as soon as possible.

  51. Previously before 2 years i was using star token in my laptop but once i’ve formatted the laptop and then i tried many times to install…..but error message coming every time…..”Your system does not permits these types of installing”.
    it’s very urgent.Plz suggest as soon as possible.

  52. We have three accounts in Bank Of India from long time since star token is introduced we are facing lots of problem to login we feed correct user id otp password then it ask answer of secret question this pathetic we feed otp then asking answer of question is non sense. well after feed correct answer it again said three attempt left after three attempt it lock the account. they should give chance to reset our password and answer after correct OTP. We are very upset and home branch is very far from our place. Going there again and again very tough job.

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