Star Token by Bank of India is a user interference to access bank account and do transactions securely. It is just an interference which enables us to access bank of India website but with lot of you know geek word security to protect your bank account. People are complaining again and again about Star Token. Actually it does not open when you have installed Windows 8 or 8.1 or updated your internet explorer. You can only login to your star token and verify any transaction that’s it. You could not check your account or could not make transfer.
Now Bank of India has brought the solution. They have updated their Star Token. Now you can run star token easily on your Windows 8 system or with an updated internet explorer. Follow the bullets to make it happen. You can read the PDF for more information. Download PDF.
Bullet 1: Uninstall the old Star Token.
Bullet 2: Visit Bank of India website and click on “Retail view demo” as shown in the image.
Bullet 3: Now login in and click that you don’t have star token in the system.
Bullet 4: Download the updated star token and install.
Bullet 5: Enter proxy address if any and you are done.
If it still does not help then install IE 10. It is working fine in my PC. I am using IE 10 and Star Token is also running smoothly.
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Topbullets - A Digital Notebook 
my a/c star token software is not work please solution for my software
i am not internet banking use please solution for fast
Hello Mr. Patel,
Could you plz explain ur prob in details.
Have u lost ur id or pass?
R u not able to login?
Or u dnt knw how to login?
I am trying to login but too many attempts pop up message showing where I have tried in mobile and laptops but same message coming so how will connect ,I don’t know so need to resolve in urgent basis.
Regards,
Raudhan Kumar
facing problem to log in star token. telling additional authentication fail. and funny is that branch as well as customer care are not able to solve this problem. ashamed on Bank of India.
Hello Sumanta,
Are you surfing internet under some proxy? Because if you are putting userid and pass correctly might be internet is not working properly. In case of star token you need to put proxy setting separately. Plz check it once.
** But I think you should check your userid and pass once again. You can change/recover your login pass as well.
Hello Deepesh;
Do you have any contact detail for BOI IT, who has developed this App.
Its worst app I have seen.
Appreciate your efforts to sharing your knowledge to others as possible to you.
As many of us approaching you & you are giving solutions , but as account holder we should take out our frustration on Bank.
this App is not allowing to enter, I visited branch they are also not able to give fruitful solution, but hiding behind curtains and trying to show some non compliance at our end which is not relevant to this (funny reason given -“you haven’t linked Adhar hence your account might have blocked”, but they are not aware that limit to Adhar linking is till Dec 17)
Non of them including Br. Manager know about it & they do not give IT dept details to contact.
Once you have enabled start token, you can not use normal Portal for transaction.
So pl.help if you have BOI IT dept or Grivanances contact details where we can take up such case.
Hi Madhav,
Thanks for sharing your feedback and understanding the fact that I am not associated to BOI. I tried to send an email to BOI customer care 2 years back and mentioned my blog link so that they can understand the grievances of their customers. But unfortunately I didn’t get any reply. I wish I could extend my help in any way.
Thanks,
Deepesh Singh
You cant use this facility, as you are not enabled for fund transfer this is what is my status what should i do ??
Respected sir/madam,
on bank of india startoken user verification comes message user/device status check failed – no such enrolment (0102XXXX6) and
I am able to retail login with using user I D 010XXXX
but unable to generate transaction password and unable to star token app.
So, kindly look in this matter.
Regards
MY ONLINE INTERNET BANKING IS NOT WORKING.AFTER ENTERING LOGIN ID (USER/DEVICE STATUS CHECK FAILED-TOO MANY FAILED ADDITIONAL AUTHENTICATION ATTEMPTS) IS DISPLAYING.
did you find a solution?
USER/DEVICE STATUS CHECK FAILED-TOO MANY FAILED ADDITIONAL AUTHENTICATION ATTEMPTS)
mera bhi same problm he . custmer care bhi kuch sahi reply nahi kr rahy he. apka slove hue ho to batana 9510513***
dear sir
pls how to download the star token in my pc explain .
regard
prakash
Open this link https://starconnectcbs.bankofindia.com/BankAwayRetail/%28S%28arvtle45ebbw4iagkvxzwo45%29%29/web/L001/retail/jsp/user/RetailSignOn.aspx?RequestId=59846738
And then login and you would be asked to download Star Token 🙂
Plz let me know in case you can any issue.
it is showing “too many failed additional authentication attempts” when i put my user id .
star token start, enter the user id & pin after the after page open but page is blank & not process futher.
user/device status check failed-too many failed additional authentication attempts.
this message is shown in startoken.when i dial user id.
i think my user id is locked in star token .pls late me some solution.
startoken is not work startoken display my securty region
user/device status check failed-too many failed additional authentication attempts.
this message is shown in startoken.when i dial user id.
i think my user id is locked in star token .pls late me some solution.
star token show too many additional authentication fail but branch said active what can i do?
Can u share snapshot.? Plz remove/color
ur credential or any confidential information on screen.
star token show too many additional authentication fail but branch said active what can i do?
Hi Sir,
Except from your userid and password it should not ask anything. If anything in particular, please tell about it to branch manager. Also I am not associated with BOI so can’t guess what it is exactly.
Facing problem to log in star token. telling (User/Device Status check failed – Too many failed additional authntication attempts).And for that I give appliction for regenerate my user id , n password twice …But same problem showing , and the branch as well as customer care are not able to solve this problem. ….Just frusted…
Hey Nilesh,
I can understand your frustration. If you once activate STAR TOKEN, you would have to continue with it until and unless you deactivate it. So go to Bank Branch and asked them to deactivate your Star token. Simply tell them that your browser or proxy doesn’t support it and you want to open your internet banking on Mozilla/Browser only. You don’t need Star Token. May be they can help. I really don’t understand why BOI is doing this with their customers. Sorry buddy.
Facing problem to log in star token.
I am having Saving account with BOI, **************** – GUJARAT branch, opened for personal purpose. This bank introduced STAR TOKEN, when i asked about this to branch, they told me use STAR TOKEN, which provides more Security. Then i used it and know that this is one of the worst kind of internet service, which frequently blocked without any reason. After that, i have approached the branch serveral times [almost 6 months] personally to unblock STAR TOKEN, nothing happens. telling (User/Device Status check failed – Too many failed additional authntication attempts).And for that I give appliction for regenerate my user id , n password n i will did twice time regeneration process …But same problem showing , and the branch as well as customer care are not able to solve this problem. ….Just frusted…
Hello Nilesh;
I am also an impacted user of this app.
If you are using Star Token on machine which is under Firewall control, star token will not work.
Normally all organization have their own firewall security, hence this so called military grade secured app will not work.
Try on your personal machine without firewall or mobile this app may work.
Hi,
I m also facing same problem.
I understood that firewall control will not allow STAR TOKEN to work but what about on android app? getting same error message on it.
when I m contacting branch they are issuing again and again password for login after sending screen shots of the error messages.
when i click on star token, message comes ”please check internet connection” every time. all sites are opening on System but your star token is not opening ……………………..please solve my problem
Jagdish,
Star Token needs Proxy settings separately. So check it once. 🙂
SIR I AM GAJENDER PRASAD RAI AND MY PHONE NO. IN 9810****85
I AM NOT ABLE TO GET THE ACCOUNT STATEMENT AS THE CALENDER OF STAR TOKEN IN NOT WORKING AT ANY PLACE IN B.O.I.
PLEASE GIVE SOME SOLUTION
i downloaded the new version today and tried installing it but they asked additional info and sent wrong message everytime. now they say too many attempts try later what should i do
in my system at the time of login its shows failed to resolve server pls check your internet connection/setting
this issue occur at the time of login in star token
Failed to connect to server. Please check your internet setting. I have this message while login to star token
There might be additional internet settings in the app.
Dear sir
On BOI Star Token, whenever I give the User I’d. It is showin ” Too many failed additional authntication attempts”. Please let me know, how to regenerate. It is most disgusting. I called Customer Care several times, but they don’t have any solution. Please let me know, incase you can resolve my problem, at your earliest possible. BOI is having a worst service in this regard.
(MEENA BANERJEE )
On boi star token i give the user id it showing too many aditional authentication attemts please help me
Dear sir star token blocked error please help unblock
Hi Kamal,
I am not associated with BOI. I just shared my experience here. Plz contact your nearest BOI brann immediately. You need to write an application and submit it to Bank Manager.
Thanks
I want to come out from star token facility of bank of india….I want to send money directly from boi site….tell is it possible? ?? And how
Yes you can deactivate Star token. Write an application to BOI manager or contact any brand. Thanks.
What is proxy settings. …..from where it will get….please
If you are using any password protected network then you would be needing proxy otherwise not.
In my mobile star Token was opening until last week. But suddenly one day stopped working. In first page I am putting used I’d and pin and it is showing successfully registered but not going upto second page where I have to put password. A circle is roaming in middle continuously. Several times mail done to customer service and they are telling different things like clear cache, uninstalled- reinstalled,…. All done but of no help. It is opening in my laptop but I use mobile more so I need it. I am trying different procedures for last 7 days but failed. Kindly help me.
Did you try mobile app?
Yes, I am trying that only…
I try so many time….but it asking about enter proxy settings -hostname /IP addr -port number -proxy username -proxy password? ??? What is this?? Please tell me…what should i write in this blank options? ??and right now I m out of country. …is it possible someone go to BOI. ..and give applications letter to bank manager to stop star token facility of my account. ..anyone from my family….
So u can probably fax them n drop an email. In our case they used to accept application from college juniors
Waiting for a suitable solution as I am exhausted trying all methods. No antivirus present in my mobile which may block it neither it is blacklisted by security app. These vague probabilies were suggested by customer service when they couldn’t find actual error. Still after 10 days they are replying same answer alternatively in mail although I have written them to read the whole conversation but they are not doing it. Hope I can get a solution from here.
I HAVE BEEN USING BOI STAR TOKEN FOR YEARS , I DID NOT ENCOUNTER ANY PROBLEM UNTIL LAST MONTH. I AM ABLE TO LOG IN TO MY ACCOUNT , BUT THE PROBLEM IS THAT I AM NOT ABLE TO SEE THE AMOUNT IN MY ACCOUNT. IF I TRY TO DO TRANSFER USING TRANSACTION PW, IT TELLS ME THAT I DON’T HAVE AMY AMOUNT OR ACCOUNT ATTACHED TO MY ON LINE ACCOUNT. REGENERATED NEW PASSWORD & TRANSACTION PASSWORD STILL SAME PROBLEM. UNFORTUNATELY BRANCH INTERNET PEOPLE HAS NO CLUE WHAT TO DO. ANY SUGESTION WILL BE HIGHLY APPRECIATED.
THANKS,
KIRIT
Hey Kirit,
I would suggest you to consult your bank manager. It’s not a big issue. Their internet banking and token app suck. Please ask branch manager to fix the issue or you can switch to another bank.
Thanks!
I am not able to access my star token,after i enter my user id it is saying too many failed attempts and its a authenication problems,kindly give a solution to my problem
Dear reader,
As I have been replying to all of my readers please contact your nearest branch manager and ask them reset your password.
Thanks
I HAVE BEEN USING BOI STAR TOKEN FOR YEARS , I DID NOT ENCOUNTER ANY PROBLEM UNTIL LAST MONTH. I AM ABLE TO LOG IN TO MY ACCOUNT , BUT THE PROBLEM IS THAT I AM NOT ABLE TO SEE THE AMOUNT IN MY ACCOUNT. IF I TRY TO DO TRANSFER USING TRANSACTION PW, IT TELLS ME THAT I DON’T HAVE AMY AMOUNT OR ACCOUNT ATTACHED TO MY ON LINE ACCOUNT. REGENERATED NEW PASSWORD & TRANSACTION PASSWORD STILL SAME PROBLEM. UNFORTUNATELY BRANCH INTERNET PEOPLE HAS NO CLUE WHAT TO DO. ANY SUGESTION WILL BE HIGHLY APPRECIATED.
THANKS,
surendra lilhare
Hello Surendra,
Thanks for visiting the site. I really don’t know why people are facing so many problems with Star Token. Daily I am getting 100+ people for this post. As I have told earlier I am not associated with BOI. I used Token few years back and shared one solution to a problem.
I will write email to BOI IT people regarding people’s problem.
If I get any reply I will surely reply to all readers.
Thanks
Hi Deepesh, Thanks for taking this initiative. This problem has occurred since last six months only, prior to that I used StarToken for more than 2 years (old version) and there were no issues at all. Suddenly they upgraded the StarToken version and everyone started facing this issue. Almost 90% of users are getting error in the very first click saying “Failed to connect to Server. Please check your internet settings” however all other internet related applications on the PC are working normal. I think Bank of India should forward this issue to their IT- App Development Department but not sure why are they taking so long. Recently they have declared a net loss worth more than 7k crores. If they continue such a pathetic customer service then sooner or later their existence will be in danger.
Thank Kiran,
I sent an email to BOI IT dept as well but they didn’t reply.
Let’s see when they fix it. 😉
i downloaded the new version today and tried installing it but they asked additional info and sent wrong message everytime. now they say too many attempts try later what should i do
Are you surfing internet under some proxy? Because if you are putting userid and pass correctly might be internet is not working properly. In case of star token you need to put proxy setting separately. Plz check it once.
After installing windows 10 latest update my star token did start.
SUCCESS : Sat Feb 06 2016 18:31:27:715 ————————–Start of Session V:3.1.12————————–
SUCCESS : Sat Feb 06 2016 18:31:31:723 Vpsi: Initializing process…
SUCCESS : Sat Feb 06 2016 18:31:31:823 Vpsi: Running from PC…
SUCCESS : Sat Feb 06 2016 18:31:31:823 Vpsi: Checking agent rel-id …
SUCCESS : Sat Feb 06 2016 18:31:31:825 Vpsi: Creating Secure Tunnel. Please Wait…
SUCCESS : Sat Feb 06 2016 18:31:31:825 Connecting to Profile Server: StarToken
ERROR : Sat Feb 06 2016 18:31:39:076 SSO logoff is not required as login has not happened
SUCCESS : Sat Feb 06 2016 18:31:39:076 Vpsi: Logging you off…
SUCCESS : Sat Feb 06 2016 18:31:39:076 Vpsi logOff:false, error=Not logged in
Hello Santosh,
As per my precious experience Start token doesn’t work with IE 10 or above.
Sir kya star token Windows phone pe Abbeville nhi h…
REINSTALL SOFTWARE IN COMPUTER STARTOKEN NOT OPEN
too many failed additional authenticatons . how to solve this problelm???
i am unable to login to star token, every time it shows “user/device status check failed-too many faild additional authentication attempts” please solve my problem, my user id is 100% correct
Hi Biswajit. Please contact your nearby branch. They might help you. Thanks for coming by.
My startoken doesn’t open. what a activation code.
user status chek filled many failed authinction
how can i solve my problem
I’m not able to open star token in my phone, when I’m going login it is showing to many failed additional authentication. Please help on this high priority basis. I’m trying from past 5 months,,,
I can’t do anything sir. Plz follow above comments.
HOW TO SET PROXY SETTING??
I think it comes when you try to login for the first time.
I Bank of India team,
I want to disable star token, because as per my requirement Internet bank should open in all the systems.
can you help me in this regards.
Hello Reddy,
Please contact BOI branch manager and submit an application. They will disable it.
mine star token is blocked i want proxy address for it
Plz contact ur network administrator
Hi All,
BOI has one of the worst Internet banking service as compared in india n world too..
Not at all user friendly..
In the name of security,people are getting harassed while using n downloading that star connect app..
Customer care just forget about them ,they are so busy they don’t pick the call for 2hrs..I tried n failed ..
Regards
Rakesh
Thanks for your feedback Rakesh. Hope this will help the readers.
Host/IP Address and Port Number ki jankari karni thi
With refrence to sub.
Star tokan not working for issu unable to connect tha net work
Thanks
Just like many of the posts here, I too desperately needed to use the Bank Of India Web site for making payments or even just checking my accounts. I spoke to the branch manager and he said “NEVER USE STAR TOKEN” –
BUT BOI did some upgrade to their systems in ( DEC 2015) which enabled Star Token for me and I was never able to use the Online system. The Bank manager reset my account to not use Star Token and now I can connect without a problem.
HOWEVER. I do not use a proxy server from home so I do not have any proxy settings I need to add anywhere. When I click the retail button on the Bank of India site it never connects when I am at home. When I am at work it works fine “ALWAYS” – so I use a VPN ( Connect to work from home ) and then I can access the BOI web site without any problems. I have not tried to use a paid VPN service, so I would love to hear from anyone who does use a paid / free VPN service if they have the same success in connecting to the BOI Retail ( user Login screen ).
An update. After I installed a VPN service ( Tunnelbear ) a free addon extension on Google Chrome, I am able to connect to Bank Of India Retail without any problems. I hope this information helps others who are having the same problem.
I have entered the IOB A/C number in the Third Party Account field and clicked the Acc Details button and got the below error message. Please advise.
[14084] Host Not Available
Hi Ephrem,
I am no longer customer of BOI. Kindly contact your branch manager.
Thanks
DKS
To many failed attempts error…… please give solution
Please contact nearest branch.
Shot 1 says Uninstal Star Token but how It does not say anywhere. Deleting does not work as Unistal. For reinstalation of Star Token big articles and Slides show will not help the customer. BOI is just exploiting its customers. Bank with such poor service should be closed
it is showing “too many failed additional authentication attempts” when i put my user id
Deactive Star Token
I dont want to star token pls deactivate star token.
I have try you following step. But couldnt work. Please deactivate from your side.Account no- 2###1###00##050
IFSC code- BKID000####
Dear friend,
I can understand your frustration but I am not associated to BOI. Please contact your branch after few days. Thank you.
Unable to login on Star token
i m getting attempt problem while login, i had done complete process of using star token and i was using also but once i formatted my phone and then i tried to log in, i have reached to the security question but unfortunately i forgot the answer and i entered wrong answer once then again i tried and saw i have only 2 more attempts then again i tried carefully but still i could not log in and i lost all attempts, then after that whenever i try i get this (user/Device status check failed – Too many failed additional authentication attempts) what to do now please help me
vinod shakya problm is same problm in so plz share this problm solution
It is showing “too many failed additional authentication attempts” when i put my user id .
I cant fund transfer because my transaction password not activate for internate banking so how to do this?
Formatting my desktop PC XP BOI Star token Icon & connction deleted. I Like to retrieve, what I have to do?
i m getting attempt problem while login, i had done complete process of using star token. I have reached to the security question but unfortunately i forgot the answer and i entered wrong answer once then again i tried and saw i have only 2 more attempts then again i tried carefully but still i could not log in and i lost all attempts, then after that whenever i try i get this (user/Device status check failed – Too many failed additional authentication attempts) what to do now please help me
Reply
ABHISHEK MISHRA
Please resolve this error “user/ device status check failed- too many failed additional authentication attempts”
Hi,
I am unable to do Third Party Transfer from Star Token Software in my Andriod Mobile
hi i m danu bha jadeja i m usar star tokan star tokan app ativate but i forget my inter net password n loging id n no tranjlastion password plz halp me
Sir Please Provide the Net Banking Passward
Besause i couldn’t find the passwad BOI A/C 9056******02***48 ( Sohagpur MP )
Hi Sir . I have not activate Star Token and more than two years I am operating my A/c directly through web site always I press red button Download Later and open my a/c, But now I am login my a/c at website it is showing You have already activated StarToken, please follow the instructions below to proceed with Internet Banking. But i did not activate this and I have no need this.
You are requested please help me how to deactivate this because I need urgently require to open ac/
Hello Mr. Deepesh Singh, really appreciated your efforts towards BOI although you are not from BOI. The same problem we are also facing to login in star token with the pop up user/device status check failed-too many faild additional authentication attempts” with one of my laptops, but the same user id and password am able to login smoothly with 2nd laptop. Is there any
solution for this issue ?? We try couple of time with re-installation but wont work. Also please advise how to share a screen short on this blog.
Thank
Rakesh Deekonda
Hi Rakesh,
Thanks for your kind words. Can you please confirm that OS and IE version on both laptops are same? IE above 9 (if I remember correctly) and Win 8+ give problem to log in.
Also right now readers can’t share screenshot and we don’t encourage as well. Let me know if I can provide more information.
Happy to help!
Deepesh Singh
too many failed additional authentication attempts for my star stoken NG for to login
Why doesn’t star token let me complete a transaction from my android 4.2.1 phone and updated star token app ?
Is there any solution for this. Please help ! I also can’t use my laptop because i had installed windows 8.1 and it doesn’t run on that either. I would prefer to use my phone though if i can.
hii Deepesh Singh
my star token is blocked due to three attempts of wrong pin by me and now i am unable to use of star token and net banking too from http://www.bankofindia.co.in when ever i am try to login its show me a message user devise status check failed – your account is suspended on this computer you can activate from your r active computer. when i am trying to login to my account from other computer by using of http://www.bankofindia.co.in its show me your star token is blocked and regenerate your star token . please help me to regenerate star token or deactivate star token
user/device status check failed-too many failed additional authentication attempts.
???????????
sir, when i am trying to log in with star token in bank of India it shows “User/Device Status checked failed -Too many failed additional authentication attempts “.so how to reset star token ..plz help me.its urgent .
hi all,
i m getting attempt problem when i doing fund transfer (your transaction password is either not been set yet or is suspended. please navigate to change secrets menu to setup your transaction password) and when i was try to change transaction password am getting error massage (unable to fetch transaction password status) please anyone suggest me????
Sir
My star token has been locked
I have already a submit application in bank of India at my home branch for regenrate my star token 15 days ago..But my star token not regenerate till today
PLEASE GIVE ME A NEW TRANSISTION PASSWARD
my bank acount no 4****010002**** IFSE CODE NO BKID000**** BURDWAN MAIN BRANCH
NEW TRAINSISTION PASSWARD PLEASE GIVE ME A NEW TRANSISTION PASSWARD
user/device status failed-too many failed additional authentication attempts
user/device status failed-too many failed additional authentication attempts
Sir
My star token has been locked
I have already a submit application in bank of India at my home branch for regenrate my star token 15 days ago..But my star token not regenerate till today
i use to star token to see this erorr (user/device status failed-too many failed additional authentication attempts) no accept a call custumer car
Dear friend, after coming through all these complaints I would suggest you to switch your bank. I am really very sorry but I don’t have any answer for your question. Hope bank will take immediate action.
Hello Sir,
I know my username and password for internet banking but i forgot the pin of star token. So after 3 wrong try its said that “user/device status check failed – this token has been blocked”. Please help me.
how to clear the issue of “too many authentication failures ” of my star token ng
sir,
I didn’t get my activation key and i am not able to get startoken. Also i didn’t found download option for startoken when i signed in. kindly give me the link for startoken download ,and how can i activate startoken without activation key
Hello Banker,
As I dont need star token profile could please guide us how to delete the profile, as I’m unable to download any statements or reports its waste of time. Once you registered with star token then your retail login in browser dont works. Kindly update me Soon how to delete profile
Hello sir,
8*******93 this is my mobile no.which is also registered with my AC 47931011000######. My kindly request to you, l couldn’t receive activation pin. So, please send star token activation pin in this mobile no.
Hi Basudeo, I don’t work for BOI. Please contact your branch manager.
I downloaded star token after entering use id n pass word it show blank page for star connect.. What should i do plzz help me!
Hi Mitali,
I don’t represent BOI. Kindly contact your branch manager. Thanks!
I am unable to connect my account for quick banking, although they show error msg as no valid account found to perform quick banking.
Solution: To resolve this issue, please follow the below steps
If you have already activated StarToken on some other machine then, login to the Startoken on already StarToken active machine.
Change the secret Question and Answer.
Try again from new machine.
Note: If the above steps failed then please visit to the nearest branch and submit Startoken Regeneration Request.
Solution: To resolve this issue, please follow the below steps
If you have already activated StarToken on some other machine then, login to the Startoken on already StarToken active machine.
Change the secret Question and Answer.
Try again from new machine.
Note: If the above steps failed then please visit to the nearest branch and submit Startoken Regeneration Request.
I have downloaded star token in my pc win 7 32 bit. After I type my pin and enter – star token opens but shows only blank white page. The same is working fine in my laptop win 10 64 bit. ID and password is correct. what to do?
Hi,
when i am doing online transaction after entering all the details when i click PAY.
a error dialog is coming saying (8552) invalid number.
Please check this and provide solution.
Thanks in advance.
Hi Neeraj,
I am not associated with BOI. Please contact your nearest branch manager.
Thanks!
MY ONLINE INTERNET BANKING IS NOT WORKING.AFTER ENTERING LOGIN ID (USER/DEVICE STATUS CHECK FAILED-TOO MANY FAILED ADDITIONAL AUTHENTICATION ATTEMPTS) IS DISPLAYING.
then customer care is not connected phone
Plz help us
i am sandeep gadhave
sir mai corporate net banking use karne ja raha hu lekin ho nahi raha hi pls help kar sakte hi kay
jabhi mai login karne jata hu to muze
Do you have StarToken™ on this machine?
ye mesg. aa raha hai
YES or NO pe click kiya to aage nahi jata
krupaya aap muze help kar sakte hai kay
Bank of India, Wai ke Staff ko pata nahi hai
Hello Sandeep,
I think aapko Star Token install karna hi padega. Yes pe click karne pe wo installed Star Token kholta hai but No pe click karne pe download page pe le jata hai. Agar aapke system me Star token ni hai to aap pahle ek bar install karke use activate kare. Fir aap shayad use kar payenge.
Thanks,
DKS
Previously before 2 years i was using star token in my laptop but once i’ve formatted the laptop and then i tried many times to install…..but error message coming every time…..”Your system does not permits these types of installing”.
it’s very urgent.Plz suggest as soon as possible.
Previously before 2 years i was using star token in my laptop but once i’ve formatted the laptop and then i tried many times to install…..but error message coming every time…..”Your system does not permits these types of installing”.
it’s very urgent.Plz suggest as soon as possible.
sir
mera star token work nhi kr rha h kripya kr hmari shayta kre
dhanyvad
Hi Krishna,
Aap please apne branch manager se bat kare.. Mere pas agar koi solution hota to mai jarur batata.
– Deepesh
We have three accounts in Bank Of India from long time since star token is introduced we are facing lots of problem to login we feed correct user id otp password then it ask answer of secret question this pathetic we feed otp then asking answer of question is non sense. well after feed correct answer it again said three attempt left after three attempt it lock the account. they should give chance to reset our password and answer after correct OTP. We are very upset and home branch is very far from our place. Going there again and again very tough job.
Sir my Problem is Too many failed additional authentication attempts what i do to open internetbanking sir
sir i am install startoken my laptop but user id error (no such enroll) plz suggest
I logging startoken and entered ID then (User/Device status check failed .Too many failed additional authensication attempts is displaying .Customer care is not responsce .May pl.be help
I am having problems logging in to Star Token. I am always getting the message “User/ Device status check failed – Too many fields additional authentication attempts”
I am also facing similar issues. I contact branch manager. however, they are also not able to solve my login issue. I have closed my account with BOI and open an account with SBI. Good service from SBI.
SIR MY STAR TOKEN SHOWING AFTER LOGIN WHITE BACKGROUND ONLY PLEASE GUIDE ME TO COME OUT
i faces this error on star token app
TOO MANY FAILED ADDITIONAL AUTHENTICATION ATTEMPTS
i have username but in star token app when i enter my username its show no such enrollment is available how should i login
jagdish mahato
star token ng app not open active please sir open active
I am trying to login but too many attempts pop up message showing where I have tried in mobile and laptops but same message coming so how will connect ,I don’t know so need to resolve in urgent basis.
I installed Startoken in my PC (Win 10),but I cannot open.Shows a dialog box as (Windows cannot access the specified device,path,or file.You may not have appropriate permission to access the item.(single administrator,no antivirus)I tried my best as per the videos of Youtube.Can any one help me?
user/device status check failed- Too many failed additional authentication attemps ….
jab v mai star token apps open karta hun tab tab ye msg aata hai as like mobile & Desktop
how to solve this problem ?
Transection password save nhi hota he
A to z or 0 to 9 @*&$|-××; essa likha hua aa rha he
I am type my user ID and sing in but there can’t open star tocken Ng they said you are many times athletic action failed.
So what I do about there problem?
mere mobil bankink me 11 pm ke bad mera natbanking kam nai karta.unbalabal prossese.bata rsha hai.plize iska ap salution kare at at time av mujhe psisa transfer karna hai.plise solove me queqly
aap BHIM app hi use kare money transfer ke liye. Government hai.
Can somebody tell me if I was to bypass SSL Inspection for the Star Token app what URLs would I put on the proxy?
The worst Online banking I have ever come across.
Their IT department doesn’t know even I of IT.
They should be banned to even provide Online / Mobile banking due to non-compliance of its norms.
SICK…
I have got 6 accounts with BOI all linked with Star Token since last many years (May be when Star Token was launched). Since November last year facing problem with one account.
I was a very happy Star Token user till the time problem starts. (The same Too many failed additional authentication attempt.. and later BOI website says wrong user name / psw for a fresh / reset password received one day back)
All the other family accounts are working perfectly OK on more than one machines (Two mobiles, Tab, Desktop)
Regarding my problem (Which is unsolved till date) I received following communication from Star token IT team. See if it helps.
Ques 1. Why the error “Too many failed additional authentication attempts” occurred?
Answer. Error – “Too many failed additional authentication attempts” occur because Customer either did not remember the answer of the Security Question set by him/her previously or he/she had entered the wrong Activation code while setting the Star-Token on a new Device (i.e. Mobile, PC, Laptop etc.).
Ques 2. What is the solution of the problem if Customer is able to Login successfully in Star-Token from any other device (i.e. Mobile, Laptop, PC etc.)?
Answer. Customer should be advised to login into Star-Token from the device where Star-Token is working and then set the new Security Question and its answer by clicking on Change Secret button and then select “Secret Question & Answer”. Please see the below screenshot for your reference.
Once the Security Question and its answer is changed, the error – “Too many failed additional authentication attempts” will be removed and Customer can login into Star-Token from the Device where error occurred by answering the Security Question recently set by him/her. Mobile No. must be registered in order to receive the Activation Code/Verification Key.
Ques 3. What is the solution of the problem if Customer is not able to Login successfully in Star-Token from any other device (i.e. Mobile, Laptop, PC etc.)?
Answer. If Customer is unable to login into Star-Token from any device, then branch should reset the Star-Token of the Customer using STCON -> 4 in Finacle. Customer will be able to use the Star-Token again from the next working day when status in IBSTATUS->2 changed from ‘Active’ to ‘Reset’.
RECEIVING MSG OF SUSPENSION ON MY MOBILE BUT ON MY PC IS OK AND HAS NO PROBLEM AND ALSO HAVING MSG OF REST … HOW TO RECOVER IT
I am getting this error.. while provide my ID in User/Device Status check failed User-ID block. Kindly Contact Adminitrator.. I already check with bank they say it not locked but i am getting this error.